What can I do if something is wrong with my order?

Please submit a support request to our Customer Service team who are more than happy to help with any issues.

How can I amend or cancel an order?

We are committed to meeting our delivery promises. Therefore, we cannot add new items to orders that have already been paid and processed. Please, place a new order in this case. You can cancel your order according to our standard returns policy.

What payment methods do you accept?

When an item is purchased on clippings.com we accept Visa and MasterCard through PayPal.

When will I be charged?

When an item is purchased on clippings.com your card will be charged at the end of the checkout process.

Is your site secure?

Rest assured that our site is secure and you can shop safely. When you enter the checkout stage you will notice that the browser switches to secure mode (a little padlock appears somewhere on the browser screen). This guarantees that your card details are being encrypted and cannot be seen by anyone.

What is ‘MasterCard Secure Code’ and ‘Verified by Visa’?

This is an extra security measure we and the banks like to use to keep your payment safe when shopping online. VbV and SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or MasterCard payments you make. Please refer to www.visa.com and www.mastercard.com/uk for more details.

Why is my payment declined?

If your payment is declined it means that your bank did not allow a charge on your card. If possible try another card. If the problem is not resolved you could contact your bank and they should be able to provide you with the reason for the decline.

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