FAQ

How does Clippings.com work?

Clippings.com is all about empowering furniture design brands to grow their business online. We're a marketplace, so you can set up your own brand on our digital platform and sell directly to our customer base.

How much will it cost to sell on Clippings.com?

Setting up your brand is free and we only take a commission when you make a sale. This keeps us working hard to promote your brand because we only succeed when you do! Our fixed commission fee is 30% of the RRP.

What kind of exposure will my brand receive?

Selling on Clippings.com enables you to reach design-conscious customers throughout the UK and Europe.

Our high standards of curation mean your products are shown alongside some of the most innovative design brands working in today's industry.

We are investing in editorial, online marketing and PR so we can really tell the stories behind your work and engage customers with your products.

Who can sell on Clippings.com?

We partner with design brands of all sizes, from independent makers up to international brands and everyone in between.

Your product can be stock items or made-to-order pieces. You must be able to drop-ship your products to the UK and EU.

What if I'm based outside the EU?

If you are a design brand from overseas and want to sell in the UK and EU, please contact us about our warehouse facilities on this side of the world.

Can I sell anything I like on Clippings.com?

We are a curated marketplace for furniture and home accessories. For every product on Clippings.com, our team of Design Scouts has done its research to ensure the originality of the design and satisfactory quality of materials and making.

We assess your application to ensure your products are the right fit for our customer base, then once your brand is up and running we work with you to create and maintain a balanced range as you add new products and collections.

Who will be responsible for maintaining my brand?

You are responsible for keeping your own brand up to date with the latest product information, stock levels and new designs through our easy-to-use interface.

Our dedicated team assists you with making sure your range is balanced and appropriate for our customers, so please let us know any time you have new products to sell - we are here to help you spread the word!

What happens when someone buys my product?

When an order is placed, you will be sent an email notification. You can then log in to view the details of the product sold, plus customer information for invoicing and shipping. For in-stock products, you must handle the shipping within 48 hours. For made-to-order products, the required processing timescales depend on the shipping times you have set.

Who will be responsible for shipping?

You are responsible for shipping products directly to your customers and must use a registered courier. The customer pays for shipping and you can set the cost of shipping for each product when you upload it to your brand.

We are currently running a promotion where Clippings.com pays for free delivery to to the UK or EU on orders over £149.00/€249.00. This comes out of our commission and does not affect your revenue.

Who will handle customer services?

Any enquiries are handled by our dedicated team, who are on hand to help from 10am to 6pm Monday to Friday. We also send customers regular email updates to keep them informed about their order from start to finish.

When and how will I get paid?

Twice a month we will notify you about the total amount of sales you have made, any refunds claimed and the Net Sales Proceeds that you are entitled to receive. The Net Sales Proceeds represent the Retail Price of all sales during the respective period (excluding any sale for which the refund period of 14 days has not expired). Please note we deduct our Sales Commission, the Payment Processing Fee (these are charged at cost) and any refunds claimed within such period. So twice a month we will issue an invoice with the Net Sales Proceeds calculation and the Net Sales Proceeds will be transferred to you within the 5 days as of the issuance of the invoice.

Will I be charged VAT?

VAT charges apply for companies based in the UK. If you are based in the EU, you are not charged VAT so long as you provide your VAT number when setting up your brand.

What paperwork will I receive?

There's no contract but we ask you to agree with our terms of use. You can access all your invoices and transaction records online simply by logging in to your account on Clippings.com any time you want. No other paperwork required!

How should I price my products?

All prices shown on Clippings.com are RRP and include VAT. We ask you to keep your prices consistent with other online retail channels. You can easily set and update the prices of your products at any time by logging in to your account.

Can I price my products in Euros?

Yes - simply select the appropriate currency when you input your products. Customers can view prices in Euros or GBP and we automatically convert prices for them using the European Central Bank's official exchange rate.

Do I need to set stock aside?

You can control and update your stock levels yourself at any time and indicate production time for made-to-order products so there is no need to sit on extra stock.

Can I take a break?

If you are temporarily unable to fulfil orders, just switch your brand to holiday mode - your products will still be available for customers to discover and purchase, but the delivery time will extend accordingly.

How do I get started?

Simply send us your details via the application form - it won't take more than three minutes to complete and you'll hear from one of our Design Scouts within one week.

Still have questions?

Drop us an email on sellers@clippings.com.

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